Contact our After Sales Centres for service on appliances still under the 2 year warranty.

Please note that Defy also do repairs on their appliances which are OUT of warranty.

Call our toll free number 0800336611 on:

Saturday 09:00 to 17:00 within a 50km radius of Bloemfontein, Cape Town, Durban, East London, Johannesburg, Pretoria, Polokwane, Port Elizabeth

Sunday 09:00 to 13:00 within a 50km radius of Cape Town, Durban, Johannesburg, Pretoria

Click on the After Sales Service button to be directed a full list of service centers.
Ramadan Mubarak
National Contact Number
0861 00DEFY
(0861 003339)

About Defy

Defy Appliances (Pty) Ltd is Southern Africa's largest manufacturer and distributor of major domestic appliances. The company markets its products under the Defy and Ocean brand names.

Defy's history can be traced back for almost 100 years. The name Defy came into being during the 1920's, and in 1932 the company manufactured the first electric stoves in South Africa.

During the past 80 years Defy has taken a leading role in appliance manufacturing, pioneering amongst others the manufacturing of gas stoves, washing machines, tumble dryers, continuous clean ovens and convection ovens in South Africa.

Defy offers the consumer a full range of kitchen and laundry appliances, and also participates in the room air conditioner market. The company's head office is in Jacobs, Durban. It operates three factories at the following locations:

  • Jacobs - manufactures free-standing stoves, built-in ovens and hobs, tumble dryers and console air conditioners.
  • Ezakheni (Ladysmith) - manufactures electric chest freezers and electric refrigerators.
  • East London - manufactures electric refrigerators.

All factories have been accredited in terms of ISO 9001-2009.

Defy also markets cookerhoods, dishwashers, washing machines, microwave ovens and gas stoves.

Defy has the strongest appliance brand positioning in Southern Africa, with the slogan 'You can rely on Defy' associated very strongly with consistent product quality and meaningful product innovation.

The company supports its brand position further through its own sales, warehousing, distribution and after sales service functions.

Defy has an annual turnover (2012) in excess of R3,5 billion, and holds the leading position in the South African Major Appliance market. The company also exports to a variety of markets, including Africa and the Indian Ocean Islands.

Defy, with over 2700 employees, is a new member of the Arcelik Group which has approximately 21500 employees worldwide. This includes 14 production facilities throughout the world, situated in Turkey, Romania, Russia, China and South Africa. The Group provides products and services in over 100 countries, with sales and marketing offices in 20 countries. Arcelik products are marketed under 10 different brands internationally.

BUSINESS ENQUIRIES
Head Office
Phone: +27 31 460-9711
Fax: +27 31 460-9800
Address: 135 Teakwood Road, Jacobs, 4052, Durban, South Africa
Click here Google map directions


Purchasing Division
Phone: +27 31 460-9738
Fax: +27 31 460-9999

Exports
Phone: +27 31 460-9844
Fax: +27 31 460-9803
e-mail: richard.bunting@defy.co.za

DEFY OWNERS OUTSIDE SOUTH AFRICA
It may be possible that the freight and import taxes far exceed the economic viability of importing parts. Therefore we suggest that you contact your local repair and spare specialist and try to obtain compatible parts, e.g., where this may be possible:

  • Compressors and thermostats for refrigerators.
  • Spiral and solid plates, switches for these plates.
  • Thermostats, elements for stoves, ovens and hobs.

In case of front load autowashers, the original design was a European origin and items such as motors, fan belts, thermostats and timers may have compatibility with other products in your country.

However, should all else fail the parts can be supplied ex South Africa by sending an email to shannon.nortje@defy.co.za.

The following information is required:

  • Model number
  • Serial number
  • Description of item
  • Function of item
 

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