Contact our After Sales Centres for service on appliances still under the 2 year warranty.

Please note that Defy also do repairs on their appliances which are OUT of warranty.

Call our toll free number 0800336611 on:

Saturday 09:00 to 17:00 within a 50km radius of Bloemfontein, Cape Town, Durban, East London, Johannesburg, Pretoria, Polokwane, Port Elizabeth

Sunday 09:00 to 13:00 within a 50km radius of Cape Town, Durban, Johannesburg, Pretoria

Click on the After Sales Service button to be directed a full list of service centers.
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National Contact Number
0861 00DEFY
(0861 003339)
GEMINI CERAN HOB (C.P)
Blk DHD390 / Met DHD391
 
 
 
 
 
 
  Dimensions:
 
  Width : 490
  Depth : 150
  Length : 830
 
 
 
  Available in  
 
 
Metallic Black
 
 
 
 
  Aperture:
 
  Height : 900
  Width : 470
  Length : 803
 

Features
  • 4 Radiant cooking zones (1 dual zone)
  • Ceran cooking surface
  • Control knobs
  • Ringer timer
  • Hot surface indicators


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GEMINI CERAN HOB (C.P)    [Blk DHD390 / Met DHD391]
solid plate hobs book.pdf   [291.19 KB]
GEMINI CERAN HOB (C.P)    [Blk DHD390 / Met DHD391]
COMMON BOOK FOR ALL GEMINI OVENS.pdf   [1 MB]












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GEMINI HOBS 2013 - Blk DHD390 / Met DHD391

MODELS NUMBERS
Models:   Blk DHD390 / Met DHD391
DIMENSIONS OVERALL
Length (mm):   830
Width (mm):   490
Depth (mm):   150
APERTURE
Length (mm):   803
Width (mm):   470
Recommended installation height (mm):   900
PLATE POWER RATING
Large plate (front) (w):   DUAL 2200/750
Small plate (front) (w):   1200
Small plate (back) (w):   1200
Large plate (back) (w):   2100
Rated maximum current (a) (w):   30
CONTROL PANEL
Integrated:   Y
6 Heat switches:   3
Energy regulator (Dual Zone):   1
Switch indicator lights:   Y
60-Minute ringer timer:   Y
COSMETIC
Black:   Y
Metallic frame:   Y
Hot surface indicator lights:   Y
 
Getting to know your products can be a rewarding experience and we know that there may be questions you have that are not answered in the manuals. The frequently asked questions below are from other clients who have had the same or similar experience.

If the answer to your question is not listed, contact us and we will do our best to help.

  NO IGNITION SPARK

  1. Possible cause is no electrical suppy
  2. Adivce / Remedy to check the supply

  THE DISPLAY LIGHT UP BRIEFLY ON SWITCH ON.

  1. The hob is working normally.

   THE FUSE OR TRIP SWITCH BLOWS ON SWITCH ON

  1. The hob is incorrectly connected. Check that the electrician has complied with the requirements.

  ONLY ONE SIDE OF THE HOB WORKS

  1. The hob is incorrectly connected. Check that the electrician has complied with requirements.

  SOLID PLATES RUSTING

  1. Clean plates with nylon brush, wipe off and dry. Apply a thin coating of vegetable oil.

  THE INTERNAL COOLING FAN KEEPS GOING FOR A FEW MINUTES AFTER THE HOB HAS BEEN SWITCH OFF

  1. This is normal and allows the electronics to cool down.

  THE GLASS CERAMIC PANEL IS ALWAYS WARM EVEN AFTER THE HOB HAS BEEN SWITCHED OFF.

  1. This is normal as there is a power supply to the electronic.

  THE HOB HAS STOPPED WORKING AND EMITS A BLEEP EVERY 10 SECONDS

  1. Something has overflowed onto or an object is touching the control. Clean the hob or remove the object. There after commence cooking again.

  KNOBS LOOSE

  1. Knob clip fallen out.
  2. Lock nut loose.

  A SERIES OF DASHES APPEARS IN THE DISPLAY

  1. The electronics have overheated.

  THE HOB DOES NOT WORK AND OTHER MESSAGES ARE DISPLAYED

  1. The electronic circuit is faulty. Call your nearest Defy Service centre.

   THE DISPLAY CONTINUES TO FLASH AFTER THE POWER LEVEL IS SELECTED

  1. The cookware is unsuitable for induction cooking or the diameter is under 120mm. choose compatible cook-ware.

  THE COOKWARE MAKES A NOISE WHEN COOKING

  1. This is caused by energy vibration in the pot or pan. This phenomenon is not unusual and is not detrimental to the hob.

  HOB GIVES OFF A STRANGE SMELL WHEN USED FOR THE FIRST TIME

  1. The product is new. Use each plate for half an hour with a pan full of water.

  PRODUCT DOES NOT OPERATE

  1. The mains fuse is defective or had tripped. Check fuses in the fuse box. If necessary, replace or reset them.
  2. If the display does not light up when you switch the hob on again. Disconnect the applications at the circuit breaker. Wait 20 seconds and then reconnect.
  3. Overheat protection is active. Allow your hob to cool down.
  4. The cooking pot is not suitable. Check your pot.

  NO GAS FLOW IS EVIDENT

Check
  1. Open regulator
  2. Install hose without bends

  BURNERS DO NOT BURN WELL

  1. Burners are dirty. Clean burner components
  2. Burners are wet. Dry burner components
  3. Burner cap is not mounted safely. Mount the burner cap properly
  4. Gas valve is closed. Open gas valve.
  5. Gas cylinder is empty (when using LPG). Replace the gas cylinder

  SELECTED COOKING ZONE SUDDENLY TURNS OFF DURING OPERATION

  1. Cooking time for the selected cooking zone may be over. You may set a new cooking time or finish cooking.
  2. Overheat protection is active. Allow your hob to cool down.
  3. An object may be covering the touch control panel. Remove the object on the panel.

  SOLID PLATES DO NOT WORK

  1. Check there is power to the wall switch.

  SOLID PLATES ARE RUSTING

  1. Clean plates with a nylon brush, wipe off and dry. Apply a thin coating of salt free vegetable oil or hotplate polish available from Defy Service Centres.

  THE TIMER ON GEMINI MAKE A CLICKING NOISE

  1. This is normal. Timers do make a clicking noise.

  THE BURNERS WILL NOT LIGHT

  1. The gas pipe is twisted, bent or kinked. Ensure the gas pipe has been properly fitted
  2. The burners are dirty or wet. Clean/dry the burners components.
  3. The gas cylinder is empty. Replace gas cylinder.
  4. The burner caps are not fitted correctly. Fit burner caps correctly.
  5. The gas pressure regulator is closed. Check to see if the regulator is open.
  6. The lighting procedure has not been followed correctly. Follow the correct lighting procedure.

  THE FLAME IS YELLOW, POTS AND PANS ARE STAINED

  1. The burners are dirty or wet. Clean/dry the burners components.
  2. The gas is running out. Replace gas cylinder.
  3. The burner caps are not fitted properly. Fit burner caps properly.
  4. The gas pipe is twisted, bent or kinked. Ensure the gas pope has been properly fitted.

  SMELL OF LEAKING GAS

  1. Are all the controls knobs in the off position? Check to see the knobs are in the off position.
  2. The gas pipe is fitted incorrectly. Ensure the gas pipe has been properly fitted.
  3. The hose clamps require tightening or replacing. Have hose clamps tightened or replaced.
  4. The regulator is faulty and needs to be replaced. Have regulator checked and replaced.

  THE POT DOES NOT GET WARM EVEN OF THE COOKING ZONE IS ON

  1. Your pot is not compatible with induction cooking. Check if your cooking pot is compatible with induction hob.
  2. The cooking ot is not centered properly or the bottom surface of the pot s not wide enough for the cooking zone. Choose a pot wide enough and center the pot on the cooking zone properly.
Compare GEMINI CERAN HOB (C.P) with similar products

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 GEMINI CERAN HOB (C.P)   GEMINI CERAN HOB (N.C.P)   GEMINI SOLID PLATE HOB (C.P)   GEMINI SOLID PLATE HOB (N.C.P)  
 

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