Defy Appliance Service Centres and Contact Details

Defy Appliances (Pty) Ltd is South Africa’s largest manufacturer and distributor of major domestic appliances, leading the industry since 1905.

Defy South Africa offers a wide range of kitchen, laundry, and small appliances, available nationally and internationally in various African countries. Defy is known for its brand quality and sophisticated product offerings, leading the industry as the biggest white goods manufacturer in South Africa, and offering the largest product range in South Africa.

The Defy Service Centres are situated in Springfield and Pietermaritzburg and open to the public for all Defy related repairs and services. You can request a service to your Defy appliance or log a faulty product concern.

Our Service Centres are open from Monday to Saturday, and our friendly service teams are ready to assist with all your Defy product needs. You can contact our Service Call Centre, or the Springfield or Pietermaritzburg branches directly.

How Can Defy Authorised Service Centres Help You?

  • Spares sales
  • SDA sales
  • Air-con sales & installation
  • Accessories sales
  • Repair for warranty calls
  • Repair for chargeable calls (out of warranty)
  • Cleaning products (chemical kits to clean finished goods)
  • Large product installation (washing machines, fridges, tumble dryers etc)

The Defy Sales Branches are located in all of the major provinces around South Africa and can be contacted individually. You can purchase Defy South Africa products online or in-store from any of our leading stockists around South Africa.

Defy - Believe in better

Sales Branches

Western Cape, Cape Town

Phone: (021) 526-3000

Fax: (021) 526-3013

Address: 5A Marconi Road, Montague Gardens, Montague Gardens

Postal Address: P O Box 370, Eppindust, 7475

Bloemfontein, Free State

Phone: (051) 400-3900

Fax: (051) 400-3950

Address: Unit Number 5, Monument Business Park, 50 Monument Road, Oranjesig, Bloemfontein

Postal Address: P.O. Box 1691, Bloemfontein, 9300

Eastern Cape, East London

Phone: (043) 745-1129

Address: Robbie de Lange Road, Wilsonia, East London

Postal Address: PO Box 13050, Vincent, 5217

Eastern Cape, Port Elizabeth

Phone: (041) 401-6400

Fax: (041) 401-6501

Address: 112 Paterson Road, North End, Port Elizabeth, 6001

Postal Address: P.O. Box 2971, North End, 6056

Limpopo - Polokwane

Phone: (015) 292-1166

Fax: (015) 292-1449

Address: 81A Nelson Mandela Drive, Nirvana

Postal Address: PO Box 1917, Polokwane, 0700

Gauteng, Midrand

Address: Cnr Pharmaceutical & 15th Rd, Midrand, Gauteng

Postal Address: P.O. Box 1686, Midrand

Phone: (011) 621-0200


Phone: (013) 712-3144

Address: 1 Platt Street, Barberton

Postal Address: P.O. Box 367, Barberton


Phone: +27 31 460-9711

Fax: +27 31 460-9800

Address: 135 Teakwood Rd, Jacobs, 4052, Durban

Defy Namibia Agent

Atlantic Distributors

Phone: +264 6121 6162

Fax: +264 6121 6134

Email: [email protected]

Address: Southern Industrial, C/O Edison & Einstein Street, Windhoek, Namibia

Postal Address: P.O. Box 21158, Windhoek, Namibia

Defy Botswana Agent

Ray Morgan Agency

Phone: 00 267 3906476

Fax: 00 267 3959705

Address: Plot 48, Gaborone Inter Commerce Park, Kgale View, Gaberone Botswana

Postal Address: Private Bag B0261, Bontleng, Botswana

Zambia Agent Southgate Investments Ltd

Phone: +26 0211 242332 | 242333

Address: Plot No. 1635, Malambo Road, Lusaka, Zambia

Postal Address: P.O Box 33681, Heavy Industrial Area

Defy Zimbabwe Agent

Primepep Services (Pvt) Ltd

t/a Tradecom Africa

Phone: +263 772 469 010/011/+263 4 486156/165

Address: Unit 2, 183 Loreley Crescent, Msasa, Harare, Zimbabwe

Postal Address: P.O. Box J6 Amby, Zimbabwe


Defy Swaziland Agent

Phone: 00 268 25184310

Fax: 00 268 25184318

Address: Lynd Distributors, 169 Second St, Matsapha, Swaziland

Postal Address: P.O. Box 880, Manzini, Swaziland

Defy Authorised Service Centres

Service Call Centre

Phone: 086 100 DEFY (3339)


Mon - Fri (07H00 - 18H00)

Sat (09H00 - 17H00)

Public Holidays (closed)

Defy Authorised Service Centre Springfield Park

Phone: 031 579 1567

Address: Unit 20 Teakfield Place, 1 Teakfield Rd, Springfield Park, Durban, 4091


Mon - Fri (08H00 - 18H00)

Sat (08H00 - 13H00)

Public Holidays (closed)

Defy Authorised Service Centre Pietermaritzburg

Phone: 033 332 0870

Address: 11 Assurance Street, Pietermaritzburg, 3201


Mon – Friday (08H00 – 17H00)

Sat (08H00 – 13H00)

Public Holidays (closed)

Defy Authorised Service Centre Margate

Phone: 039 312 0089

Address: Shop 1B, 42 Marine Drive, Margate


Mon - Fri (08H00 - 17H00)

Sat (09H00 - 13H00)

Public Holidays (closed)

Defy Authorised Service Centre Newcastle

Phone: 034 312 3680

Address: 71 Scott Street, Newcastle


Mon – Friday (08H00 – 17H00)

Sat (09H00 – 13H00)

Public Holidays (closed)

Defy Authorised Service Centre Centurion

Phone: 012 654 3155

Address: Unit 4, Eco Square, 298 Witch Hazel Avenue, Eco Park, Highveld


Mon - Fri (08H00 - 17H00)

Sat (09H00 - 13H00)

Public Holidays (closed)

Defy Authorised Service Centre Richards Bay

Phone: 062 427 4807

Address: 41 Dollar Drive, Richards Bay


Mon – Friday (08H00 – 17H00)

Sat (09H00 – 13H00)

Public Holidays (closed)