×

Facts and Fixes

How can you cook two different items without the smells transferring?

Within the split and cooker oven, special tray has been made that allows the cavity to be split equally. This separation allows the cooking of two different foods in single unit and prevents smelling from transferring.

How do I clean an oven?

Using non-abrasive detergent, wiping out your appliances with damp cloth after each use will keep it clean and avoid stubborn stains build up.

My oven timer shows “AUTO” or “A” in the display.

This indicates that the oven has been set to automatically turn on and off at specified time. You need to reset it if you want to use the oven in manual mode. Take look at the instructions in the user manual for your oven to find out how to do this.

Why does the fan on my oven keep running after I have turned it off?

The fan you can hear is cooling fan which is located behind the control panel. This will continue running for while after the oven has been turned off to assist in the cooling process. The fan will stop automatically when the oven has cooled down.

Why my oven fan makes noise?

Fanned ovens might make sound when they are on and in use. The fan is designed to blow the hot air around the cavity, allowing for more even and quicker cooker. If you find it out of normal and annoying. Please call an authorized service to check.

Why are the control knobs getting hot when the grill is in use?

The control knobs on your appliance might become hot when the grill is in use. The reason this happens is due to the heat escaping and flowing over the control panel area. Some of the models have cooling fan within the appliance that pushes the heat away and it reduces the temperature that the control knobs reach.

My new cooker has strong smell, why is this?

This is completely normal and referred to in the cooker user manual. All cooking appliances can give off pungent smell and smoke when it is first used. This is caused by the removal of coatings applied during the production process and can last for up to half an hour. Open windows or doors to ventilate the room and follow the instructions mentioned in the “first use” section of the user manual.

My gas cooker has thick black smoke coming out of it when it is on.

If you notice your gas cooker is creating soot when it is operated, this could indicate the burner is not working correctly and should be checked by an authorized service.

My grill stops working when I close the door.

This would be dependent on the model of your appliance. Some models have safety switch in place so that if the door is closed, it will stop the grill from working. Please refer to your manual for guidance on this. If you can’t find it, don’t worry you can download your manual here

How do I replace the light in my oven?

Make sure the product is disconnected from the mains and has cooled down beforehand. Turn the glass cover counter-clockwise to remove it, wearing rubber glove gives better grip. Then unscrew the bulb and replace it. Reattach the glass cover.

Everything works on my cooker except for the main oven.

The clock probably needs to be set. Please have look at your manual for guidance on how to do this.

My oven doesn’t cook well

Centralize your food and always place it to the shelf not directly onto the oven base for the good heat circulation inside

How to Repair Stripped Oven Knob

Please call an authorized service to check.

The oven knob is jammed to on

Please call an authorized service to check.

oven door making rattling sound.

Please call an authorized service to check.

Why is my oven making rattling noise?

Please call an authorized service to check.

How to Fix Low Flame on Gas oven

Please call an authorized service to check.

Troubleshooting Weak Flame on Gas Grill

Please call an authorized service to check.

The gas oven lights up, but it dies as soon as I leave the knob

Please call an authorized service to check.

Oven Preheat Time Too Long

Please do preheating before cooking program. It is normal that preheat takes at least 30 mins to reach the temperature you have set.

Oven takes long time to reach set temperature

Please do preheating before cooking program. It is normal that preheat takes at least 30 mins to reach the temperature you have set.

Why does my baking always take longer

Please do preheating before cooking program. It is normal that preheat takes at least 30 mins to reach the temperature you have set.

Why is my gas cooker taking so long to cook? 

Please do preheating before cooking program. It is normal that preheat takes at least 30 mins to reach the temperature you have set.

Oven Light Does Not Work

Please check if the light bulb has blown. Replace the bulb as per the instruction manual.

Why does my oven keep blowing even its light doesn’t work?

Please check if the light bulb has blown. Replace the bulb as per the instruction manual.

Grill Not Working

Please call an authorized service to check.

My electric oven is making loud noise

Fanned ovens might make sound when they are on and in use. The fan is designed to blow the hot air around the cavity, allowing for more even and quicker cooker. If you find it out of normal and annoying. Please call an authorized service to check.

Why does my oven make noise?

Fanned ovens might make sound when they are on and in use. The fan is designed to blow the hot air around the cavity, allowing for more even and quicker cooker. If you find it out of normal and annoying. Please call an authorized service to check.

Are convection ovens noisy?

Fanned ovens might make sound when they are on and in use. The fan is designed to blow the hot air around the cavity, allowing for more even and quicker cooker. If you find it out of normal and annoying. Please call an authorized service to check.

How to Fix an Oven That’s Not Getting Hot Enough

Please do preheating before cooking program. It is normal that preheat takes at least 30 mins to reach the temperature you have set.

My Oven Is Not Heating Up to the Right Temperature

Please do preheating before cooking program. It is normal that preheat takes at least 30 mins to reach the temperature you have set.

How To Fix A Oven That Won’t Heat

Set the temperature by the knob and adjust the clock if it is available. Still problem, Please call an authorized service to check.

Why is my cooker smoking?

New ovens and hobs can make pungent smell in the first operation as the coating materials are used during manufacturing process. Otherwise when fatty foods are cooked in the oven, certain amount of fat will be adhere to the grill element and next time that the grill works this fat will burn off with an acrid smell. After first usage, it will turn normal. If it still continues, please call an authorized service to check.

How do I stop my grill from smoking?

New ovens and hobs can make pungent smell in the first operation as the coating materials are used during manufacturing process. Otherwise when fatty foods are cooked in the oven, certain amount of fat will be adhere to the grill element and next time that the grill works this fat will burn off with an acrid smell. After first usage, it will turn normal. If it still continues, please call an authorized service to check.

Why is my gas oven smoking?

New ovens and hobs can make pungent smell in the first operation as the coating materials are used during manufacturing process. Otherwise when fatty foods are cooked in the oven, certain amount of fat will be adhere to the grill element and next time that the grill works this fat will burn off with an acrid smell. After first usage, it will turn normal. If it still continues, please call an authorized service to check.

Why does my oven smell like burning plastic?

New ovens and hobs can make pungent smell in the first operation as the coating materials are used during manufacturing process. Otherwise when fatty foods are cooked in the oven, certain amount of fat will be adhere to the grill element and next time that the grill works this fat will burn off with an acrid smell. After first usage, it will turn normal. If it still continues, please call an authorized service to check.

How do I get the burnt smell out of my oven?

New ovens and hobs can make pungent smell in the first operation as the coating materials are used during manufacturing process. Otherwise when fatty foods are cooked in the oven, certain amount of fat will be adhere to the grill element and next time that the grill works this fat will burn off with an acrid smell. After first usage, it will turn normal. If it still continues, please call an authorized service to check.

Why does my oven smell like its burning?

New ovens and hobs can make pungent smell in the first operation as the coating materials are used during manufacturing process. Otherwise when fatty foods are cooked in the oven,certain amount of fat will be adhere to the grill element and next time that the grill works this fat will burn off with an acrid smell. After first usage, it will turn normal. If it still continues, please call an authorized service to check.

My electric oven surface gets too hot when oven is on

Please call an authorized service to check.

Electric Range Surface Seems Too Hot

Please call an authorized service to check.

My gas oven makes my cooktop too hot to touch

Please call an authorized service to check.

Outside of oven (knobs, top) get really hot when cooking

Please call an authorized service to check.

When my oven is on, the oven top and burner knobs get so hot

Please call an authorized service to check.

Why does my oven keep cutting out?

Please call an authorized service to check.

Electric hob cutting out

Please call an authorized service to check.

Cooker switch not working

Please call an authorized service to check.

Electric oven switch not working

Please call an authorized service to check.

Oven Not Heating Properly

Aluminum, copper, glass and earthenware pans do not work on the induction. The induction efficiency may also be low for some of the steel pots. If the base of your pan holds magnets, it is compatible. If there is still problem, please call an authorized service to check

How do I reset the clock on my oven?

As we have various types of clocks on our cookers, we would suggest referring to the manual for correct guide on how to set the timer.

Oven timer not working?

As we have various types of clocks on our cookers, we would suggest referring to the manual for correct guide on how to set the timer.

Cooker Clock Not Working

As we have various types of clocks on our cookers, we would suggest referring to the manual for correct guide on how to set the timer.

Fixing stuck button on oven

Please call an authorized service to check.

What causes an oven to explode?

If the glass has gotten h3 beat before, micro-cracks may have occurred and that may cause fracture due to the temperature difference. However, it is better to call an authorized service for the correct diagnosis.

Can I use my oven if the glass is broken?

If the glass has gotten beat before, micro-cracks may have occurred and that may cause fracture due to the temperature difference. However, it is better to call an authorized service for the correct diagnosis.

How to Fix an Oven Door That Will Not Close Properly

Please call an authorized service to check.

How do I adjust my oven door?

Please call an authorized service to check.

Oven Door Won’t Close

Please call an authorized service to check.

Cooker lid keeps falling down

Please call an authorized service to check.

How to Fix h3 Loose Oven Handle

Please call an authorized service to check.

How to tighten oven door handle

Please call an authorized service to check.

Is it normal to smell gas with gas oven?

If you smell gas and make sure your appliance is turned off, please contact an authorized service.

How to Tell If Your Gas oven Is Leaking?

If you smell gas and make sure your appliance is turned off, please contact an authorized service.

What do you do when your oven is leaking gas?

If you smell gas and make sure your appliance is turned off, please contact an authorized service.

What Causes h3 Gas Oven to Leak Gas

If you smell gas and make sure your appliance is turned off, please contact an authorized service.

What to do if your cooker gives off h3 strong smell of gas

If you smell gas and make sure your appliance is turned off, please contact an authorized service.

Oven Knob Broken or Missing

Please call an authorized service to check.

How to replace the oven knobs

Please call an authorized service to check.

Why Are My Cooker Knobs Loose

Please call an authorized service to check.

My oven isn’t working because the oven knob fell off

Please call an authorized service to check.

How to release h3 stuck gas oven knob?

Please call an authorized service to check.

How do I fix my oven knob?

Please call an authorized service to check.

My gas hob burner is giving off black smoke when it is on, what do I do?

Ensure that the metal burner caps, which can be removed by hand, are properly seated. Charred food residues can cause soot from the burner. Please pay attention to cleaning the grids and under the pots. If you notice your gas burner continues creating soot, Please call competent service

How do I clean the hob glass?

You should always avoid using abrasive cleaning products on ceramic hob. We would recommend using washing liquid by soft cloth or use specific ceramic hob cleaning product for the stubborn marks. you can also use ceramic hob scraper for burnt residues.

My hob won’t work (induction hobs with U symbol).

If you have an induction hob, you should use induction compatible pans for healthy working. These are often identified with the induction symbol. You can also test compatibility by using magnet on the bottom of the saucepan. If it clings onto it, it should work with an induction hob. In addition, always make sure the whole of the heating surface is covered by the pan and the pan base is flat.

Two of the rings on the Induction hob will not work – 2 rings not working – Induction hob not working on the left hand side

Please call an authorized service to check.

Knobs on cooker getting very hot

Please call an authorized service to check.

Melting Cooker Knobs

Please call an authorized service to check.

Paint peeling off knobs

Please call an authorized service to check.

Fake stainless steel coating was peeling off oven knobs

Please call an authorized service to check.

Electric or Induction Cooktop Not Heating Properly

Aluminum, copper, glass and earthenware pans do not work on the induction. The induction efficiency may also be low for some of the steel pots. If the base of your pan holds magnets, it is compatible. If there is still problem, please call an authorized service to check

How to fix h3 gas oven that won’t light – Cooker Ignition Not Working

Faults in the electrical connection will cause igniter problem If you don’t hear any sound when you press the ignition, there may be no power to the igniter. Firstly check the electricity connection. If you hear ignition sound when you push the knob and if it does not ignite, make sure that the igniter is not blocked and covered by food residue or wet. Please clean and dry. Also check the gas connections of your cooker. In addition, pay attention to formal defect on the igniter. Heavy pots might break or warp it In this case, you should contact an authorized service.

I can smell gas but all burners are off? none of the control knobs are turned on?

If you smell gas and make sure your appliance is turned off, please contact an authorized service.

No Power To Cooker, Cannot See A Fuse

If there are no any lights, please check that your units has not tripped and the fuse has not blown. Table top cookers (MC110) use h3 13 ampere plug. If the clock is flashing, the power supply may have been interrupted. So the clock must be set before the oven is operated. Please refer to the operation manual for setting procedure. This indicates that the clock is set to automatic operation – Without resetting this program you cannot operate the cooker for manual cooking. Suggest that the appliance is switched off to 5 minutes and the clock reset as per the operation manual.

Why is my electric cooker not working?

If there are no any lights, please check that your units has not tripped and the fuse has not blown. Table top cookers (MC110) use 13 ampere plug. If the clock is flashing, the power supply may have been interrupted. So the clock must be set before the oven is operated. Please refer to the operation manual for setting procedure. This indicates that the clock is set to automatic operation – Without resetting this program you cannot operate the cooker for manual cooking. Suggest that the appliance is switched off to 5 minutes and the clock reset as per the operation manual.

Cooker switch or cooker not working?

If there are no any lights, please check that your units has not tripped and the fuse has not blown. Table top cookers (MC110) use 13 ampere plug. If the clock is flashing, the power supply may have been interrupted. So the clock must be set before the oven is operated. Please refer to the operation manual for setting procedure. This indicates that the clock is set to automatic operation – Without resetting this program you cannot operate the cooker for manual cooking. Suggest that the appliance is switched off to 5 minutes and the clock reset as per the operation manual.

How To Fix Induction Cooker- No Power

If there are no any lights, please check that your units has not tripped and the fuse has not blown. Table top cookers (MC110) use 13 ampere plug. If the clock is flashing, the power supply may have been interrupted. So the clock must be set before the oven is operated. Please refer to the operation manual for setting procedure. This indicates that the clock is set to automatic operation – Without resetting this program you cannot operate the cooker for manual cooking. Suggest that the appliance is switched off to 5 minutes and the clock reset as per the operation manual.

Why is my Oven Tripping my Electrics?

The socket may be defective. If the fuse blows in case of connecting another device, call an competent electrician for repair. If the socket is ok, your household electrical fuse may not be enough, you have to replace it. If there is any trace of arc or melt in the plug of the product, please do not use your appliance and call an authorized service

Why does my cooker keep tripping the fuse box?

The socket may be defective. If the fuse blows in case of connecting another device, call an competent electrician for repair. If the socket is ok, your household electrical fuse may not be enough, you have to replace it. If there is any trace of arc or melt in the plug of the product, please do not use your appliance and call an authorized service

Cooker keeps tripping the electricity

The socket may be defective. If the fuse blows in case of connecting another device, call an competent electrician for repair. If the socket is ok, your household electrical fuse may not be enough, you have to replace it. If there is any trace of arc or melt in the plug of the product, please do not use your appliance and call an authorized service

Oven tripping the Electricity when turned on

The socket may be defective. If the fuse blows in case of connecting another device, call an competent electrician for repair. If the socket is ok, your household electrical fuse may not be enough, you have to replace it. If there is any trace of arc or melt in the plug of the product, please do not use your appliance and call an authorized service

Why would glass on oven door shattered?

If the glass has gotten beat before, micro-cracks may have occurred and that may cause fracture due to the temperature difference. However, it is better to call an authorized service for the correct diagnosis.