Launch of New Defy Authorised Service Centre in Durban
We have expanded our after sales service offering with the opening of the first Defy Authorised Service Centre in Durban in partnership with Timberstar company. This opening of the Defy Authorised Service Centre is a significant milestone for the organisation, to improve accessibility to all consumers and trade partners. The centre is equipped with qualified factory trained technicians who are standing by to give our customers the best quality service. The Authorised Service Centre only uses genuine Defy parts and all Defy and Grundig branded products are served with specialised workmanship.
“Defy has a passion to set higher standards for customer satisfaction in all of our operations and with the opening of our first authorized service centre we are setting a new vision for South African home appliance market. Defy and Timberstar will work together to roll out this passion and dedication of getting closer to our customers by delivering world class after sales service. We believe that this business model is also a very good role model for Enterprise Development initiative for South Africa. We hope to see opening more authorised service centres with exactly the same format across the country in cooperation with our service and trade partners”, said by Evren Albas, Regional Director of Arcelik A.S. in Sub Sahara and CEO of Defy Appliances in South Africa.
Richard Bunting (Head of Sales at Defy) highlighted that “it is important that we understand fully just how vital service delivery has become from an appliance manufacturing point of view to bring a one-stop service experience to our valued customers.”
The Defy Authorised Service Centre is operated by 15 highly trained experienced professionals. We are confident that this one-stop service shop will fulfil all the needs of our customers with fast, efficient service at their doorstep. We are proud to be working together with Timberstar, and wish them all the best for a successful start of the first Defy Service Centre.
Left to right: Imraan Jeewa (Independent Contractor), Cherisse Erwee (Head of Brand and Communications), Richard Bunting (Head of Sales), Mrs. Hiralall, Semih Gurel (National Service Manager), Mr Hemi Hiralall (Service Agent), Evren Albas (Sub-Sahara Regional Director of Arçeli̇k & CEO of DEFY South Africa) and Marius Stander (İndependent Contractor).
Mr Evren Albas and Mr Hiralall at the ribbon-cutting ceremony, marking the official opening of the newly-constructed Defy Authorised Service Centre.
Mr Semih Gurel and Mr Hiralall with the newly appointed and highly trained staff at the launch event.
The Authorised Service Centre, located in Springfield Park, Durban.