Log a Service Call – Faulty Product

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Log a Service Call – Faulty Product

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Facts and Fixes

  • HUMIDITY OCCURS ON THE OUTSIDE OF THE REFRIGERATOR OR BETWEEN THE DOORS

    1. There might be humidity in the air; this is quite normal in humid weather. When the humidity is less, condensation will disappear.
  • CRISPERS ARE STUCK

    1. Food may be touching the drawer ceiling. Rearrange the food in the drawer.
  • THE DOOR IS NOT CLOSING

    1. Food packages may prevent the door’s closing. Repack the packages that are obstructing the door.
    2. The refrigerator is not completely level on the floor and rocks when slightly moved. Adjust the elevation screws.
    3. The floor is not level or strong. Make sure that the floor is level and capable of carrying the weight of the refrigerator.
  • CONDENSATION ON THE INNER WALLS OF REFRIGERATOR

    1. Hot and humid weather increases icing and condensation. It is normal and not a fault.
    2. Very cold ambient conditions. Frequent opening and closing of the door. Highly humid ambient conditions. Storage of food containing liquids in open containers. Leaving the door ajar. Switching the thermostat to a colder degree.
    3. Decreasing the amount of time the door is left open or using it less frequently.
    4. Covering the food stored in open containers with a suitable material.
    5. Wipe the condensation using a dry cloth and check if it persists.
  • COMPRESSOR IS NOT RUNNING

    1. The protective thermal fuse of the compressor will blow out during sudden power failures or plug-outs and plug-ins as the refrigerant pressure in the cooling system of the refrigerator has not yet been balanced. Your refrigerator will start running approximately after 15 minutes. Please call a service centre if the refrigerator does not start up at the end of this period.
    2. The refrigerator is in defrost cycle. This is normal for an automatic defrosting refrigerator. The defrosting cycle occurs periodically.
    3. Your refrigerator is not plugged into the wall socket. Make sure that the plug is properly fitted into the wall socket.
    4. Have the temperature adjustments been correctly made?
    5. Power might be cut off.
  • NOISE LIKE WIND BLOWING

    1. Fans are used in order to cool the refrigerator. It is normal and not a fault.
  • THERE ARE NOISES COMING FROM THE REFRIGERATOR LIKE LIQUID SPILLING OR SPRAYING

    1. Liquid and gas flow occur in accordance with the operating principles of your refrigerator. It is normal and not a fault.
  • VIBRATIONS OR NOISE

    1. The floor is not even or it is weak. The refrigerator rocks when moved slowly.Make sure that the floor is strong enough to carry the refrigerator, and level.
    2. The noise may be caused by the items put onto the refrigerator. Items on top of the refrigerator should be removed.
    3. Check the water defrost water drain pan on top of the compressor.
    4. Inspect the compressor mounts.
  • THE OPERATING NOISE INCREASES WHEN THE REFRIGERATOR IS RUNNING

    1. The operating performance of the refrigerator may change due to the changes in the ambient temperature. It is normal and not a fault.
  • TEMPERATURE IN THE FRIDGE OR FREEZER IS VERY HIGH

    1. The fridge temperature might have been adjusted to a very high degree. Fridge adjustment has an effect on the temperature of the freezer. Change the temperature of the fridge or freezer until the fridge or freezer temperature reaches a sufficient level.
    2. Doors might have been opened frequently or left ajar for a long time; open them less frequently.
    3. Door might have been left ajar; close the door completely.
    4. Large amount of hot food might have been put in the refrigerator recently. Wait until the fridge or freezer reaches the desired temperature.
    5. The refrigerator might have been plugged in recently. Complete cooling down of the refrigerator takes time.
  • FOOD IN FRIDGE COMPARTMENT DRAWERS IS FREEZING

    1. The fridge temperature might have been adjusted to a very low temperature. Adjust the fridge temperature to a warmer degree and check.
  • FRIDGE TEMPERATURE IS VERY LOW WHILE THE FREEZER TEMPERATURE IS SUFFICIENT

    1. The fridge temperature might have been adjusted to a very low temperature. Adjust the fridge temperature to a warmer degree and check.
  • CONDENSATION ON THE SIDE WALL OF THE FRIDGE COMPARTMENT

    1. Very cold ambient conditions. Frequent opening and closing of the door. Highly humid ambient conditions. Storage of food containing liquid in open containers. Leaving the door ajar. Switching the thermostat to a colder degree.
    2. Decreasing the amount of time the door is left open or using it less frequently.
    3. Covering the food stored in open containers with a suitable material.
    4. Wipe the condensation using a dry cloth and check if it persists.
  • THE INTERIOR HAS AN UNPLEASANT ODOUR

    1. Remove spoiled food.
    2. The inside of the refrigerator must be cleaned. Clean the inside of the refrigerator with a sponge, lukewarm water or carbonated water.
    3. Some containers or package materials might cause the smell. Use a different container or different brand of packaging material.
    4. Clean the door gaskets.
  • DS640 – RED WARNING LIGHT STAYS ON

    1. Check that the freezer door is properly closed.
    2. It is normal if a fresh load of foodstuff has been loaded. Allow a few hours for the freezer to come down to temperature.
  • THE FRIDGE IS RUNNING CONTINUOUSLY OR FOR A LONG TIME

    1. Your new refrigerator may be wider than the previous one. This is quite normal. Large refrigerators operate for a longer period of time.
    2. The ambient room temperature may be high. This is quite normal.
    3. The refrigerator might have been plugged in recently or might have been loaded with food. Cooling down of the refrigerator completely may take longer.
    4. Large amounts of hot food might have been put in the refrigerator recently. Hot food causes longer running of the refrigerator until the food has cooled down.
    5. Doors might have been opened frequently or left ajar for a long time. The warm air that has entered into the refrigerator causes the refrigerator to run for longer periods. Open the doors less frequently.
    6. The freezer or fridge compartment door might have been left ajar. Check that the doors are tightly closed.
    7. The refrigerator is adjusted to a very low temperature. Adjust the refrigerator temperature to a warmer degree and wait until the temperature is achieved.
    8. The door seal of the fridge or freezer may be soiled, worn out, broken or not properly seated. Clean or replace the seal. A damaged/broken seal causes the refrigerator to run for a longer period of time in order to maintain the current temperature.
    9. Check if the freezer needs defrosting. (Manual defrost models).
  • FRIDGE NOISY

    Typical noises associated with a modern refrigeration system are:

    1. Compressor: Humming sound
    2. Gas expansion: Boiling, gurgling or hissing sound.
    3. Defrosting: Water flowing sound.
    4. These sounds are normal and are usually an indication that the refrigerator is operating properly.
    5. Check that the refrigerator is level.
    6. Check that the defrost water drain-pan on top of the compressor.
    7. Inspect the compressor mounts.
  • FRIDGE WOBBLY

    1. Adjust leveling feet.
  • FLOODING FLOOR OR CABINET

    1. Check drain trough for blockage.
    2. Check that the area is clear between the freezer plate and the draining trough.
    3. Check that the drain-pan on top of the compressor is upright and secure.
    4. If you have an ice-maker, check the water supply hose going into and coming out of the water inlet valve.
  • ICE FORMING IN FRIDGE OR FREEZER

    1. Check if gasket is sealing.
    2. Check that the door / lid is able to close
  • FRIDGE TOO WARM OR TOO COLD

    1. Adjust the temperature control knob setting.
    2. Check that there is enough room for air to flow between the refrigerator contents.
    3. Check for air flow restrictions round the sides, back and top of the refrigerator.
    4. Check that the door is properly closed.
    5. Check the door gaskets for damage.
  • BAD ODOUR INSIDE THE REFRIGERATOR

    1. The inside of the refrigerator must be cleaned. Clean the inside of the refrigerator with a sponge, lukewarm water or carbonated water.
    2. Some containers or package materials might cause the smell. Use a different container or different brand of packaging material.
  • LIGHT NOT WORKING

    1. Switch unit off at socket and check that the bulb is screwed in tightly.
    2. Replace bulb.
  • LIGHT ON / MOTOR NOT RUNNING

    1. Is thermostat adjusted to mid setting?
  • UNIT DEAD

    1. Make sure the refrigerator plug is securely plugged in.
    2. Check for a blown fuse or tripped circuit breaker.
    3. Test the wall socket for power using another appliance.
    4. Inspect the electrical cord for damage.
    5. Eliminate the use of an extension cord, if any is being used.