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Log a Service Call – Faulty Product

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Log a Service Call – Faulty Product

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Facts and Fixes

  • COMPRESSOR DOES NOT WORK

    1. Compressor time delay protection is on. Wait for 3 minutes, then restart the air conditioner after the temperature drops
  • COOLING AND HEATING EFFECT IS NOT GOOD

    1. Is the temperature setting appropriate
    2. Are the air filters clean?
    3. Are there any obstacles blocking the air inlet and the air outlet?
    4. Are the doors and windows closed?
  • AIR CONDITIONER IS NOISY

    1. Air conditioner has not been placed on level ground. Place on level, solid ground
  • AIR CONDITIONER RESTARTS FREQUENTLY

    1. Direct sunlight is on the air conditioner. Draw the curtains.
    2. Door and windows are open. Close the door and windows
    3. Heat sources in the room. Move out or switch off heat sources.
    4. Air inlet or air outlet is blocked. Remove the blockage
  • REMOTE CONTROLLER IS NOT OPERATIONAL

    1. Check whether the batteries of the remote controller are usable
    2. Check whether the batteries are positioned correctly
  • THE AIR CONDITIONERS DOES NOT OPERATE

    1. Make sure the air conditioner plug is securely plugged in.
    2. Are there any obstacles or disturbance supply oscillators in the room that may be disturbing the signal from the remote controller?
    3. Is the a power failure?
    4. Is the power plug plugged into the wall socket properly?
    5. Check for a blown fuse or tripped circuit breaker/li>
    6. Test the wall socket for power using another appliance.
    7. Inspect the electrical cord for damage
    8. Eliminate the use of an extension cord, if any is being used.
    9. Water full indicator is on. Drain the water