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Log a Service Call – Faulty Product

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Facts and Fixes

  • TOP LOADER WASHING MACHINE – WATER DOES NOT DRAIN

    If the draining is not finished within the selected time, the indicator lamp will light up and the buzzer will sound to indicate a problem

    1. Check that the height of the drain hose is not above 1300mm.
    2. Check that the drain hose is not kinked or obstructed.
    3. Check to see if the drain hose is too high off the ground.
    4. Check to see if the water outlet is clogged.
  • TOP LOADER WASHING MACHINE – WATER DOES NOT FLOW INTO THE WASH/SPIN TUB

    If the water supply to the machine is not finished within 20 minutes, the indicator lamp will light up and the buzzer will sound to indicate a problem

    1. Check whether the tap is open.
    2. Check to see if the water supply has been cut off.
    3. Check whether the metal filter in the inlet filter is clogged.
    4. Check to see that the water pressure is not too low.
    5. Check that the height of the drain hose is above 860mm.
  • TOP LOADER WASHING MACHINE – BLACK SPECKS AND MARKS ON CLOTHES

    1. If machine is used with cold water only, scum will build up on drums. Clean machine out on a hot wash using a mixture of 250ml chlorine bleach and 500ml of detergent.
  • TOP LOADER WASHING MACHINE – NOT PUMPING OUT

    1. Check and clean the filter.
  • TOP LOADER WASHING MACHINE – PROGRAMME ERROR IS DISPLAYED

    1. Check error number in instruction manual.
  • TOP LOADER WASHING MACHINE – MACHINE TAKES IN WATER BUT DOES NOT WASH

    1. Check that lid is properly closed.
    2. Check whether the CHILD LOCK is on.