Log a Service Call – Faulty Product

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Log a Service Call – Faulty Product

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Facts and Fixes

  • POOR BAKING RESULTS

    1. Does customer have aluminium foil on oven bottom or oven shelves blocking heat flow (standard ovens)?

  • STUBBORN STAINS AND DISCOLOURATION

    1. Use a little Ceran cleaning paste. (available from Defy Service Centres). Rinse and dry. Repeat several times rather than resorting to a single aggressive cleaning method.

  • FINGER PRINTS

    1. Pre-treat finger marks with alcohol or an organic solvent. Follow immediately with routine cleaning. Minimize re-occurrence by applying a wax or silicone based household polish to the clean dry surface.

  • SCRATCHES ON THE BRUSHED FINISHED

    1. For slight scratches, use a nylon pad loaded with an iron-free abrasive polishing compound. Follow the direction of the original texture. Follow up with routine cleaning.
    2. For deep scratches use a coarser abrasive initially and follow up as for light scratches.

  • GRILL DOES NOT HEAT UP

    1. Has the grill position been selected?

  • OVEN DOES NOT HEAT UP

    1. Is the oven selector in bake position?
    2. Is the automatic clock set for manual operation?

  • KNOBS LOOSE

    1. Knob clip fallen out.
    2. Lock nut loose.

  • PLATES DEAD

    1. Check for loose or blown fuse (old models only).

  • STOVE DOES NOT FUNCTION AT ALL

    1. Check switch on wall above stove.
    2. Check distribution board switch.
    3. Do not attempt any repairs yourself.
    4. Have the filters been cleaned?
    5. Is the chimney blocked?