Log a Service Call – Faulty Product

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Log a Service Call – Faulty Product

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Facts and Fixes

  • KNOBS LOOSE

    1. Knob clip fallen out.
    2. Lock nut loose.

  • COOKER HOODS NOT EXTRACTING

    1. Minimum height from cooking surface to the underside of the hood should be 750mm for electric and gas hobs.
    2. Is top vent open for air circulation?
    3. Is the filter clean?

  • CLEANING THE METAL GREASE FILTERS

    1. In normal operation (1 to 2 hours daily), the metal grease filters must be cleaned every 8 to 10 weeks.
    2. The filters may washed in a dishwasher, however they may discolour slightly.
    3. When hand cleaning the filters, soak them in hot, soapy water to loosen the grease.
    4. Brush with a stiff nylon brush.
    5. Rinse clean and allow to air dry before re-fitting.