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Log a Service Call – Faulty Product

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Log a Service Call – Faulty Product

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Facts and Fixes

  • KNOBS FADED

    Wrong detergent / cleaner is being applied directly onto knob surface – cleaners should be diluted

  • BURNERS ARE NOT BURNING PROPERLY OR AT ALL

     

    1. Burners are dirty. Clean burner components
    2. Burners are wet. Dry burner components
    3. Burner cap is not mounted safely. Mount the burner cap properly
    4. Gas valve is closed. Open gas valve.
    5. gas cylinder is empty (when using LPG). Replace the gas cylinder

     

  • POOR BAKING RESULTS

    1. Is the correct temperature being used (thermofan bakes at 20 degrees lower than Convection)
    2. See thermofan cooking guide
  • NO IGNITION SPARK IS PRODUCED

     

    1. No current. Check fuses in the fuse box.
    2. Timer is not set. Set the timer.

     

  • THERE IS NO GAS

     

    1. Main gas valve is closed. Open gas valve
    2. Gas pipe is bent. Ensure the gas pipe has been properly fitted

     

  • OVEN DOES NOT HEAT

    1. Function and/or Temperature are not set. Set the function and the temperature with the Function and/or Temperature knob/key.
    2. In models equipped with a timer, the timer is not adjusted. (In models with a microwave oven, the timer only controls the microwave oven.)
    3. Power is cut. Check if there is power. Check the fuses in the fuse box. If necessary, replace or reset the
  • TIMERS CLICKING

    This is normal. Timers do make a clicking noise.

  • OVEN LIGHT DOES NOT WORK

    1. Oven lamp is defective. Replace the oven lamp.
    2. Power is cut. Check if there is power. Check the fuses in the fuse box. If necessary, replace or reset the fuses.
  • WATER DROPS OCCUR DURING COOKING

    Steam that arises during cooking can condense and form water droplets when it comes into contact with cold surfaces of the appliance.

  • OVEN EMITS STEAM WHEN IT IS IN USE

    It is normal that steam escapes during operation. This is not a fault.

  • STOVE DOES NOT FUNCTION AT ALL

    1. Check the wall switch
    2. Check the mains distribution board is operational
    3. Ensure the stove is connected by a qualified electrician