Log a Service Call – Faulty Product

Before submitting a request for a service we ask that you view the Frequently Asked
Questions related to your product category, where you may find the answer to your question.
If the answer to your question is not listed, feel free to submit a service request and we will
do our best to help.

Log a Service Call – Faulty Product

  • This field is for validation purposes and should be left unchanged.

Find my Model

Facts and Fixes

  • GREASE AND FAT SPLATTER

    1. Wipe off excess with a soft cloth or paper towel. Use a water borne degreasing agent (dishwashing liquid ).Follow up by routine cleaning.

  • SOLID PLATE NOT HEATING

    1. Suggest you select a higher setting

  • HOBS PANEL RUSTING

    1. The correct cleaner is not being used
    2. Recommended clears are :

    1. Solid plate black / white hob panel – Chemico Paste
    2. Stainless steel hob – Steel Power
    3. Ceran / Glass Top hob – Cerepol Smooth Top Cleaner & Protector

  • KNOBS FADED

    1. Wrong detergent / cleaner is being applied directly onto knob surface – cleaners should be diluted

  • KNOBS LOOSE

    1. Knob clip fallen out.
    2. Lock nut loose.

  • POOR BAKING RESULTS

    1. Is the correct temperature being used (thermofan bakes at 20 degrees lower than Convection)
    2. See thermofan cooking guide

  • SOLID PLATES RUSTING

    1. Clean plates with nylon brush, wipe off and dry. Apply a thin coat of salt free machine oil.
    2. Refer to cleaning / caring for solid plates in manual

  • TIMERS CLICKING

    1. This is normal. Timers do make a clicking noise.

  • PLATES DEAD

    1. Check there is power to the wall switch
    2. Check for loose or blown fuses on trip switch in older models only