Log a Service Call – Faulty Product

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Log a Service Call – Faulty Product

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Facts and Fixes

  • GREASE AND FAT SPLATTER

    1. Wipe off excess with a soft cloth or paper towel. Use a water borne degreasing agent (dishwashing liquid ). Follow up by routine cleaning.

  • HOBS PANEL RUSTING

    1. The correct cleaner is not being used
    2. Recommended clears are :

    1. Solid plate black / white hob panel – Chemico Paste
    2. Stainless steel hob – Steel Power
    3. Ceran / Glass Top hob – Cerepol Smooth Top Cleaner & Protector

  • KNOBS FADED

    1. Wrong detergent / cleaner is being applied directly onto knob surface – cleaners should be diluted

  • KNOBS LOOSE

    1. Knob clip fallen out.
    2. Lock nut loose.

  • POOR BAKING RESULTS

    1. Is the correct temperature being used (thermofan bakes at 20 degrees lower than Convection)
    2. See thermofan cooking guide

  • TIMERS CLICKING

    1. This is normal. Timers do make a clicking noise.