Log a Service Call – Faulty Product

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Log a Service Call – Faulty Product

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Facts and Fixes

  • THE FRIDGE IS RUNNING CONTINUOUSLY OR FOR A LONG TIME

    1. Your new refrigerator may be wider than the previous one. This is quite normal. Large refrigerators operate for a longer period of time.
    2. The ambient room temperature may be high. This is quite normal.
    3. The refrigerator might have been plugged in recently or might have been loaded with food. Cooling down of the refrigerator completely may take longer.
    4. Large amounts of hot food might have been put in the refrigerator recently. Hot food causes longer running of the refrigerator until the food has cooled down.
    5. Doors might have been opened frequently or left ajar for a long time. The warm air that has entered into the refrigerator causes the refrigerator to run for longer periods. Open the doors less frequently.
    6. The freezer or fridge compartment door might have been left ajar. Check that the doors are tightly closed.
    7. The refrigerator is adjusted to a very low temperature. Adjust the refrigerator temperature to a warmer degree and wait until the temperature is achieved.
    8. The door seal of the fridge or freezer may be soiled, worn out, broken or not properly seated. Clean or replace the seal. A damaged/broken seal causes the refrigerator to run for a longer period of time in order to maintain the current temperature.
    9. Check if the freezer needs defrosting. (Manual defrost models).
  • BIG PLATE NOT WORKING (3 PLATE PLUG IN)

    1. Make sure that the selector is on the correct position, as all three plates do not work at the same time.

  • PRODUCT DOES NOT OPERATE

    The mains fuse is defective or has tripped. Check fuses in the fuse box. If necessary, replace or rest them.