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Log a Service Call – Faulty Product

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Facts and Fixes

  • THE MACHINE LEAKS WATER

    1. That the inlet and outlet hoses are secured.
    2. That the pump filter cap is securely screwed in.
  • IT CONTINUOUSLY WASHES. REMAINING TIME DOES NOT COUNT DOWN

    1. In the case of a paused countdown while taking in water:
      Timer will not countdown until the machine is filled with the correct amount of water.
      The machine will wait until there is a sufficient amount of water to avoid poor washing results due to lack of water. Then the timer will start to count down.
    2. In the case of a paused countdown at the heating step: Time will not count down until the selected temperature for the program is reached.
    3. In the case of a paused countdown at the spinning step:
      There may be an imbalance of laundry in the machine.
      The automatic spin correction system might have been activated due to the unbalanced distribution of the laundry in the drum.
      The laundry in the drum may be clustered (bundled laundry in a bag). Laundry should be rearranged and re-spun.
      No spinning is performed when the laundry is not evenly distributed in the drum to prevent any damage to the machine and to its environment.
  • THERE IS WATER COMING FROM THE BOTTOM OF THE MACHINE

    1. There might be problems with hoses or the pump filter. Be sure the seals of the water inlet hoses are securely fitted. Tightly attach the drain hose to the tap.Make sure that the pump filter is completely closed.
  • PROGRAM CANNOT BE STARTED OR SELECTED

    1. Machine may have switched to self protection mode due to an infrastructure problem (such as line voltage, water pressure). Reset your machine by pressing “Start/Pause/Cancel” button for 3 seconds.
  • TEXTILES HAVE SHRUNK OR HAVE BEEN DAMAGED

    1. Only dry textiles labelled safe for tumble drying. Choose a suitable programme for the fabric type.
  • THE LAUNDRY IS TOO MOIST OR THE DRYING TIME IS TOO LONG OR THE CLEAN FILTER INDICATOR FLASHES

    1. Has the drum been overloaded?
    2. Check that the ventilation slots are free of obstructions.
    3. Check for blockages in the vent tube.
    4. Clean the Fluff filter.
    5. Confirm that the correct programme was used.
  • THE PROGRAMER STOPS FOR NO APPARENT REASON.

    1. Is the door open? Has the power supply been interrupted? Press the Start/Pause/Cancel button.
  • THE ‘DRYING’ INDICATOR FLASHES

    1. Press the ON/Off button to switch the dryer off and call service for assistance.
  • THE BUTTONS ON THE CONTROL PANEL DO NOT RESPOND TO PRESSING

    1. Check that ‘Control panel lock’ has not been activated. If the fault persists, unplug the dryer, wait a few minutes and try again
  • THE ‘END-ANTI CREASE’ INDICATOR FLASHES FOR UP TO TWO HOURS

    1. This is normal. The anti crease stage can last up to two hours. If you wish to reduce the time, switch the dryer off and remove the laundry.
  • GENERAL PROBLEMS

    1. Check that the cord is plugged in and that the wall switch is on.
    2. Check that there is power to the wall socket by testing the socket with a small electric appliance such as a kettle in the socket.
    3. Check if a house fuse has blown or a circuit breaker has tripped out.
    4. Check that the laundry is evenly distributed round the drum.
    5. Check that the machine is not over loaded.
    6. Check that the dryer door is firmly closed.
    7. Check that the timer is not set to ‘0’.
    8. Check that the ON / OFF button is pushed in.
    9. Check that the lint filter has been cleaned.
    10. Check that the air intake grille at the rear of the machine has not been obstructed by a foreign object.