Log a Service Call – Faulty Product

Before submitting a request for a service we ask that you view the Frequently Asked
Questions related to your product category, where you may find the answer to your question.
If the answer to your question is not listed, feel free to submit a service request and we will
do our best to help.

Log a Service Call – Faulty Product

  • This field is for validation purposes and should be left unchanged.

Find my Model

Facts and Fixes

  • POOR BAKING RESULTS

    1. Is the correct temperature being used (thermofan bakes at 20 degrees lower than Convection)
    2. See thermofan cooking guide

  • TIMERS CLICKING

    1. This is normal. Timers do make a clicking noise.

  • GREASE AND FAT SPLATTER

    Wipe off excess with a soft cloth or paper towel. Use a water borne degreasing agent ( dishwashing liquid ).Follow up by routine cleaning.

  • HOBS PANEL RUSTING

    1. The correct cleaner is not being used
    2. Recommended clears are :
      1. Solid plate black / white hob panel
      2. Chemico Paste Stainless steel hob
      3. Steel Power Ceran / Glass Top hob
      4. Cerepol Smooth Top Cleaner & Protector
  • KNOBS FADED

    Wrong detergent / cleaner is being applied directly onto knob surface – cleaners should be diluted.

  • Knobs Loose

    1. Knob clip fallen out.
    2. Lock nut loose.
  • Poor Baking Results

    1. Is the correct temperature being used (thermofan bakes at 20 degrees lower than Convection)
    2. See thermofan cooking guide
  • Times Clicking

    1. Check the wall switch
    2. Check the mains distribution board is operational
    3. Ensure the stove is connected by a qualified electrician