Defy Appliances (Pty) Ltd offers nationwide deliveries. Deliveries to Customers will depend on stock availability, delivery area and weather conditions and government regulations. Deliveries will be according to the company’s standards and procedures within the following parameters:
All items will be delivered within 5-7 working days subject to all legislative requirements, taking into consideration the availability of stock and region. Every effort will be made to inform the buyer regarding instances of delays or out of stock situations.
Proof of identity will be requested from the person receiving the goods and these details will be recorded. By signing the delivery document, the receiver confirms that the goods were received in good condition.
In the event of incorrect delivery address or no one present to receive the item at the time of delivery, the delivery will be returned to our offices, and we will contact you to re-schedule the delivery. There will be an additional charge for this delivery.
In the event that the goods arrive damaged or items missing, and the receiver wishes not to accept the items, then they must indicate the reasons for not accepting the parcel will need to co-sign against this indication.
If we accidentally deliver the wrong product to you, please inform your technician when s/he delivers the product to you. Your technician will then arrange for the product to be removed and will deliver the correct product to you as soon as possible (if it is in stock).Please note that items incorrectly ordered and installed are not eligible for a return unless the product is defective . If there is a fault with the product:
If possible, please test your machine at the time of delivery. If there are any problems with the machine at this point, the technician will arrange for the product to be removed and will deliver the correct product to you as soon as possible (if it is in stock).
If the product is defective within the 7 days of delivery, please contact Defy Appliances (PTY) LTD to log a complaint. Call: 086 100 DEFY (3339) or [email protected] Please ensure that you have all documentation supporting your purchase and the original packaging.
If the product is defective within the warranty period, please contact the manufacturer to log a complaint. All manufacturer contact details can be found on the manufacturer’s websites. Please ensure you are aware of all manufacture warranty conditions.
To ensure your request is processed as quickly as possible, you are responsible for the following when returning your products;
Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.
The following will NOT be regarded as defects and will not entitle you to a return: