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Returns

DELIVERY POLICY

Defy Appliances (Pty) Ltd offers nationwide deliveries. Deliveries to Customers will depend on stock availability, delivery area and weather conditions and government regulations. Deliveries will be according to the company’s standards and procedures within the following parameters:

  • Customer item/s will be delivered to the address provided.
  • Customer will sign to confirm that goods have been received in an acceptable condition; where after Defy Appliances (Pty) Ltd will not be held liable for any discrepancies or damages.
  • Any delivery arrangements (e.g. goods to be lifted over walls, or delivery to a certain floor of an apartment building etc.) must be mentioned and approved prior to the delivery.
  • Any contact with the Customer will be made on the phone number listed on the delivery note; ensure to supply an alternative number to eliminate any inconvenience.

All items will be delivered within 5-7 working days subject to all legislative requirements, taking into consideration the availability of stock and region. Every effort will be made to inform the buyer regarding instances of delays or out of stock situations.

Proof of identity will be requested from the person receiving the goods and these details will be recorded. By signing the delivery document, the receiver confirms that the goods were received in good condition.

In the event of incorrect delivery address or no one present to receive the item at the time of delivery, the delivery will be returned to our offices, and we will contact you to re-schedule the delivery. There will be an additional charge for this delivery.

In the event that the goods arrive damaged or items missing, and the receiver wishes not to accept the items, then they must indicate the reasons for not accepting the parcel will need to co-sign against this indication.

RETURNS POLICY

If the incorrect product is delivered:

If we accidentally deliver the wrong product to you, please inform your technician when s/he delivers the product to you. Your technician will then arrange for the product to be removed and will deliver the correct product to you as soon as possible (if it is in stock).

Please note that items incorrectly ordered and installed are not eligible for a return unless the product is defective . If there is a fault with the product:
  1. At time of delivery:
  2. If possible, please test your machine at the time of delivery. If there are any problems with the machine at this point, the technician will arrange for the product to be removed and will deliver the correct product to you as soon as possible (if it is in stock).

  3. Within 7 days of delivery:
  4. If the product is defective within the 7 days of delivery, please contact Defy Appliances (PTY) LTD to log a complaint. Call: 086 100 DEFY (3339) or [email protected] Please ensure that you have all documentation supporting your purchase and the original packaging.

  5. After delivery and within the warranty period:
  6. If the product is defective within the warranty period, please contact the manufacturer to log a complaint. All manufacturer contact details can be found on the manufacturer’s websites. Please ensure you are aware of all manufacture warranty conditions.

For all fault reporting, please ensure you have the following details on hand as any monies due will be paid back into the user’s bank account:
  • Reasons for return.
  • Banking details in case of refund request.
  • Collection address of product.
  • Contact details
  • Invoice date.
  • Invoice number.
Preparing your products for a return

To ensure your request is processed as quickly as possible, you are responsible for the following when returning your products;

  • Package your products safely and securely for protection during transit;
  • Include all accessories and parts that were sold with the product.

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

The following will NOT be regarded as defects and will not entitle you to a return:

  • Faults resulting from normal wear and tear;
  • Damage arising from negligence, user abuse or incorrect usage of the product;
  • Damage arising from electrical surges or sea air corrosion;
  • Damage caused from insect or rodent infestations
  • Damage arising from a failure to adequately care for the product;
  • Damage arising from unauthorized alterations to the product;
  • Where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you
Charges and refunds
  • If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) to refuse the return.
  • If you return a product that does not comply with this Policy, you may be liable to reimburse Defy Appliances (Pty) Ltd for the cost of collecting the product from you and the cost of having the product returned to you.
  • Please note that we only refund by EFT.

For any Queries on Refunds & Returns please contact our customer care service at [email protected] or phone us at 086 100 DEFY (3339).