FAQ

Water freezes from the outside in, and the impurities inside the water are pushed towards the middle before they freeze. These impurities (minerals like calcium and lime) are harmless as long as you use drinkable or distilled water. Bottled and demineralized water has fewer impurities than tap water, so it will produce clearer ice cubes.

Your refrigerator will be affected by the ambient temperature. It may need to work more or for longer periods if the outside temperature is too high. This is normal and not a malfunction.

Refrigerator lights are made to last a long time. If the light keep burning out, please see if one of the following will solve the problem. Your refrigerator's internal light bulb should go out when the door is closed. If, for some reason the door doesn't close completely, the bulb may stay lit, which in turn causes it to burn out faster. Check to see if there are gaps between the door seal and the cabinet. If you find any, adjust the door seal by gently pulling away from the door using your fingers. For any openings that persist, you may need to replace the seal. In that case, contact an authorised service agent.

There are several reasons for food to dry out in your refrigerator or freezer. Please see if one of the following will solve the problem. Store food properly. Adjust the humidity vents on your crisper. Check the temperature setting. Make sure the inner temperature corresponds to the temperature setting. If your refrigerator is colder or warmer than it should be, it might have a technical problem. In that case, contact an authorised service agent.

The bulb may have burned out. Please consult your user manual to locate and replace the light bulb as its position and how this is done changes depending on your appliance's model. Make sure to use bulbs that have the correct wattage and voltage as marked on the original bulb or and your manual. If you’re having trouble finding your manual, download it here using your product’s model number.

It is normal to hear bubbling, gurgling or whirring noises that resemble the sound of running water as your refrigerator is running. These sounds are made when liquid and gas flow inside the refrigerant system. This is not a malfunction.The sound could also be coming from the water supply if your refrigerator has an ice-maker, or from the automatic defrosting function if your appliance is a no-frost model. Try to determine where the sound is coming from. If it is coming from the freezer area or between the water supply and the ice-maker, the sound is normal and will stop automatically after a while. If your appliance isn’t operating normally while making this noise, contact an authorised service agent.

Clicking sound could be coming from the defrost timer if your appliance is a no-frost model or from the ice making function if your refrigerator is equipped with an ice-maker. If you have noticed an increase in the internal temperature along with the clicking sound, your appliance’s compressor may be overheating and the clicking sound is the sound of it turning off. The problem may be related to condenser coils. The condenser is responsible for releasing the heat your appliance produces. Its wires cannot perform efficiently if they are covered with dirt or dust. Unplug your appliance and locate the coils at the back of your appliance. You can clean the coils with a gentle brush or the brush attachment of your vacuum provided it’s set to a low suction power. Do not use damp cloths or towels when cleaning the condenser coils. If your appliance is not operating normally while making this noise, consider contacting an authorised service agent.

When your refrigerator is running, it is normal to hear a cracking sound as your. This sound could be coming from the refrigerator components contracting or expanding, or from falling ice cubes if your refrigerator is equipped with an ice-maker. This is likely not a malfunction. If your appliance is not operating normally while making this noise, consider contacting an authorized service agent.

general-cta-image

WE ARE HERE FOR YOU.

Our Service Team is available to help. Get in touch.

Call: 086 100 3339 or Email: service@defy.co.za

WE ARE HERE FOR YOU.