Defy Service Centres
Reliable Support, Wherever You Are
As South Africa’s leading appliance brand since 1905, Defy is committed to offering not just quality appliances—but exceptional after-sales service too. Our nationwide network of Authorised Defy Service Centres is here to help you with everything from repairs to product queries, ensuring your appliance continues to perform at its best.Whether you're looking to log a fault, request a repair, or speak to a service consultant, our dedicated teams are ready to assist—Monday to Saturday.
What Our Service Centres Offer
Our Service Centres are equipped to handle a full range of support and sales services, including:
Repairs for both in-warranty and out-of-warranty appliances
Sales of genuine Defy spares, accessories, and cleaning kits
Installation services for large appliances (e.g. fridges, washing machines, ovens)
Support for air-conditioning sales and installation
SDA (small domestic appliance) product sales
Find a Defy Service Centre Near You
You can either contact our central Service Call Centre or reach out directly to your nearest Authorised Defy Service Centre for assistance.
Sales Branches - South Africa
Western Cape, Cape Town
Phone: (021) 526-3000
Fax: (021) 526-3013
Address: 5A Marconi Road, Montague Gardens, Montague Gardens
Postal Address: P O Box 370, Eppindust, 7475
Bloemfontein, Free State
Phone: (051) 400-3900
Fax: (051) 400-3950
Address: 18 Phillip Fouries Street, New East End, Bloemfontein 9301
Limpopo - Polokwane
Phone: (015) 292-1166
Fax: (021) 526-3013
Address: 12 Sixth Street, Industria, Polokwane, 0699
Postal Address: P O Box 370, Eppindust, 7475
Gauteng, Midrand
Phone: (011) 621-0200
Address: Cnr Pharmaceutical & 15th Rd, Midrand, Gauteng
Postal Address: P.O. Box 1686, Midrand
Mpumalanga
Phone: (013) 712-3144
Address: 1 Platt Street, Barberton
Postal Address: P.O. Box 367, Barberton
Kwazulu-Natal
Phone: +27 31 460-9711
Fax: +27 31 460-9800
Address: 135 Teakwood Rd, Jacobs, 4052, Durban
Sales Branches - International
Defy Namibia Agent
Atlantic Distributors
Phone: +264 82 405 0000
Email: atlantic@mweb.com.na
Address: Southern Industrial, C/O Edison & Einstein Street, Windhoek, Namibia
Postal Address: P.O. Box 21158, Windhoek, Namibia
Defy Botswana Agent
Ray Morgan Agency
Phone: +267 390 6476
Address: Plot 48, Gaborone Inter Commerce Park, Kgale View, Gaberone Botswana
Postal Address: Private Bag B0261, Bontleng, Botswana
Zambia Agent Southgate Investments Ltd
Phone: +267 488 1723
Address: Plot No. 1635, Malambo Road, Lusaka, Zambia
Postal Address: P.O Box 33681, Heavy Industrial Area
Defy Zimbabwe Agent
Primepep Services (Pvt) Ltd t/a Tradecom Africa
Phone: +263 772 469 010/011
Address: Trade Com Africa, Unit 5 Stand 18380, Mukuvisi Industrial park, Harare, Zimbabwe
Swaziland
Defy Swaziland Agent
Phone: 00 268 25184310
Fax: 00 268 25184318
Address: Lynd Distributors, 169 Second St, Matsapha, Swaziland
Postal Address: P.O. Box 880, Manzini, Swaziland
Defy Authorised Service Centres
Service Call Centre
Phone: 086 100 DEFY (3339)
Hours:
Mon - Fri (07H00 - 18H00)
Sat (09H00 - 17H00)
Public Holidays (closed)
Defy Authorised Service Centre Springfield Park
Phone: 031 579 1567
Address: Unit 20 Teakfield Place, 1 Teakfield Rd, Springfield Park, Durban, 4091
Hours:
Mon - Fri (08H00 - 17H00)
Sat (08H00 - 13H00)
Public Holidays (closed)
Defy Authorised Service Centre Pietermaritzburg
Phone: 033 332 0870
Address: 11 Assurance Street, Pietermaritzburg, 3201
Hours:
Mon – Friday (08H00 – 17H00)
Sat (08H00 - 13H00)
Public Holidays (closed)
Defy Authorised Service Centre Margate
Phone: 039 312 0089
Address: Shop 1B, 42 Marine Drive, Margate
Hours:
Mon - Fri (08H00 - 16H30)
Sat (08H00 - 13H00)
Public Holidays (closed)
Defy Authorised Service Centre Richards Bay
Phone: 0634055875
Phone: 0655514708
Address: 41 Dollar Drive, Richards Bay
Hours:
Mon - Fri (08H00 - 17H00)
Sat (08H00 - 13H00)
Public Holidays (closed)
Defy Authorised Service Centre Roodepoort
Phone: 011 763 4310
Address: 308 Ontdekkers Park, Roodepoort
Hours:
Mon - Fri (08H00 - 17H00)
Sat (08H00 - 13H00)
Public Holidays (closed)
Defy Authorised Service Centre George
Phone: 076 850 6959
Address: 5 Pioneer Street, Pacaltsdorp Industria, George 6529
Hours:
Mon - Thurs (08H00 - 17H00)
Fri (08H00 - 16H00)
Weekend & Public Holidays (closed)
Defy Authorised Service Centre East London
Phone: 043 050 0404
Address: 32 Dyer Sreet East London
Hours:
Mon - Fri (08H00 - 17H00)
Sat (08H00 - 12H00)
Public Holidays (closed)
Defy Authorised Service Centre Port Elizabeth
Phone: 041 450 9956
Address: 76 Pickering Street Newton Park, Port Elizabeth
Hours:
Mon - Thurs (08H00 - 16H30)
Fri (08H00 - 15H30)
Sat (08H00 - 12H30)
Public Holidays (closed)
Defy Authorised Service Centre Bloemfontein
Phone: 082 584 1667
Address: 31 Glen Road Hilton, Bloemfontein
Hours:
Mon - Fri (08H00 - 17H00)
Weekend & Public Holidays (closed)
Defy Authorised Service Centre Sandton
Phone: 011 568 7760
Unit 3, 11 Maree Street, Bramley Park.
Hours:
Mon - Fri (08H00 - 17H00)
Weekend & Public Holidays (closed)
Defy Authorised Service Centre Boksburg
Phone: 0105346944
Address: 310 Commissioner Street, Boksburg
Hours:
Mon - Fri (08H00 - 17H00)
Weekend & Public Holidays (closed)
Defy Authorised Service Centre Nelspruit
Phone: 013 010 0310
Address: 1 Fuschia Road, Nelspruit
Hours:
Mon - Fri (08H00 - 17H00)
Sat (08H00 - 13H00)
Public Holidays (closed)
Defy Authorised Service Centre Phoenix
Phone: 031 530 7229
Address: Shop No3, 13 Acropolis street, Starwood, Phoenix
Hours:
Mon - Fri (08H00 - 17H00)
Sat (08H00 - 13H00)
Public Holidays (closed)
Defy Authorised Service Centre Parklands, Cape Town (CMA Appliances)
Phone: 083 795 9595 / 021 879 2549
Address: Shop13a The Piazza, Corner of Parklands Main Road and Link Road
Hours:
Mon - Fri (08H00 - 17H00)
Sat (08H00 - 13H00)
Public Holidays (closed)
Defy Authorised Service Centre Cape Town
Phone: 021 001 0681 / 087 183 2485
Address: 78 Edward Street , Tygervalley, Cape Town
Hours:
Mon - Fri (08H00 - 17H00)
Sat (08H00 - 13H00)
Public Holidays (closed)
Defy Authorised Service Centre Vereeniging
Phone: 083 616 4703
Address: 68 Himalaya Place Roshnee Ext, Vereeniging
Hours:
Mon - Fri (08H00 - 17H00)
Weekend & Public Holidays (closed)
Defy Authorised Service Centre Newcastle
Phone: 034 312 3680
Address: 71 Scott Street, Newcastle
Hours:
Mon - Thurs (08H00 - 17H00)
Fri (08H00 - 12H00) Open Again (13H30 - 17H00)
Sat (08H00 - 12H00)
Public Holidays (closed)
Defy Authorised Service Centre Polokwane
Phone: 066 399 9888/015 495 1834
Address: Palm Centre, 23 Grobler St, Polokwane Central, Polokwane
Hours:
Mon - Fri (08H00 - 17H00)
Sat (08H00 - 13H00)
Sun & Public Holidays (closed)
Defy Authorised Service Centre Centurion
Phone: 087 809 0869
Address: Shop 15B Eco Boulevard Shopping Centre , 270 Witch-Hazel Avenue , Centurion
Hours:
Mon - Fri (08H00 - 17H00)
Sat (08H00 - 13H00)
Public Holidays (closed)
