Getting your new Defy Top Loader ready to use? Start by safely removing all packaging.
Watch the video below
for a simple, step-by-step guide to unpack and prepare your washing machine for its first wash.
How to Remove Packaging from Your New Defy Top Loader Washing Machine
Unpack the Box: Cut all straps and tape. Make sure the machine is upright before lifting it from the carton.
Remove Protective Materials: With assistance, lift the machine and remove the bottom board and foam covers.
Remove Accessories: Open the top lid and take out all included accessories.
Safety Check: Never run a wash cycle while any foam or protective material is still in the machine—this can be dangerous.
Level the Machine: Adjust the feet so the machine is perfectly level and balanced.
An unlevel machine can vibrate, create excessive noise, damage the safety switch, and affect spin performance.
Need a Hand?
If you’re still having trouble, we’re here to help!
Click one of the options below, or press Learn More to go
straight to our Service Centre page.
📞 Call us on 0861003339
📧 Email us ( service@defy.co.za )